Information for the client

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APPROVED
UADBB “Altas Insurance Brokeris”
by order of the Director
2021 -12-08 No. DBP-21-05
Annex 1

INFORMATION FOR THE CLIENT

UADBB “Altas draudimo brokeris”, in accordance with Article 93 of the Law on Insurance of the Republic of Lithuania, Resolution of the Board of the Bank of Lithuania No. 03-91 and Article 6.993 of the Civil Code of the Republic of Lithuania, provides you with this information:

Information about the insurance intermediary:

Closed Joint Stock Insurance Brokerage Company “Altas draudimo brokeris”

Legal entity code – 135526534;

registered office address Kalniečių g. 104, LT-50184, Kaunas;

Telephone number: +370 69825966; e-mail: brokeris@altas.lt; website:
www.altas.lt/Draudimo-paslaugos/

Registration information for UADBB “Altas Insurance Broker”:

UADBB “Altas draudimo brokeris” is registered in the Register of Legal Entities, the State Enterprise Centre of Registers is the registry manager. You can check the registration information on the website: www.registrucentras.lt/jar/p.

Licence to operate as an insurance brokerage firm:

UADBB Altas Insurance Brokeris 2004 December. 21 was granted a licence (No 000052) to operate as an insurance brokerage firm. UADBB “Altas draudimo brokeris” is entered in the Register of Insurance Brokerage Companies maintained and supervised by the Bank of Lithuania. Bank of Lithuania website with a list of insurance broker/intermediary companies: https://www.lb.lt/lt/draudikai-ir-draudimo-tarpininkai

UADBB Altas Insurance Brokeris cooperates with the following insurance companies:

Non-life insurance companies:

• AB Lietuvos draudimas, J. Basanavičiaus g. 12, LT-03600 Vilnius, Tel.(8 5) 266 6612, 1828, e-mail: info@ld.lt
• AAS “BTA Baltic Insurance Company” branch in Lithuania, Viršuliškių skg. 34, LT-05132 Vilnius, Tel. (8 5) 2600 600, bta@bta.lt
• ADB Gjensidige Žalgirio g. 90, LT-09303 Vilnius, Tel. (8 5) 272 1626, 1626 email. E-mail: info@gjensidige.lt
• ADB Compensa Vienna Insurance Group, Ukmergės g. 280, LT – 06115 Vilnius,Tel. (8 5) 249 1911, 19111, el. E-mail: info@compensa.lt
• ERGO Insurance SE Lietuvos filialas, Geležinio Vilko g. 6A, LT-03507 Vilnius, Tel. (8 5) 268 3000, 1887, el. E-mail: info@ergo.lt
• If P&C Insurance AS branch, T. Narbuto g. 5, LT-08105 Vilnius, Tel. (8 5) 210 800, 1620, email. E-mail: info@if.lt
• UAB DK “Lamantinas” Z. Sierakausko g.15A, LT-03105 Vilnius, Tel. (8 5) 233 5238, email. E-mail: lamantinas@lamantinas.lt
• AB Baltic Underwriting Agency, Kęstučio g. 59, LT-08124 Vilnius, Tel. +370 (5) 2667799 email. email info@bunda.eu

Life insurance companies:

• ERGO Life Insurance SE, Geležinio Vilko g. 6A, LT-03507 Vilnius, Tel. (8 5) 268 3000, 1887, el. E-mail: info@ergo.lt
• Compensa Life Vienna Insurance Group SE Lietuvos filialas, Ukmergės g. 280, LT – 06115 Vilnius, Tel. (8 5) 250 4000, 19111, el. E-mail: info@compensalife.lt

Information on potential conflicts of interest arising from the involvement of two legal entities in each other’s activities:

UADBB Altas Insurance Brokeris does not hold, directly or indirectly, any shares in the insurer, or other interests in the capital of the insurer conferring 10 per cent or more of the voting rights or representing 10 per cent or more of the capital. No insurer or parent company of an insurer, directly or indirectly, owns shares or other interests in the capital of UADBB “Altas Insurance Brokeris” conferring 10 per cent or more of the voting rights or representing 10 per cent or more of the capital.

Information on the nature of the remuneration received by the insurance intermediary in connection with the conclusion of a specific insurance contract:

UADBB Altas draudimo brokeris, in accordance with the requirements of the legislation, states that it receives remuneration for insurance brokerage services from the insurer in the form of a commission.

Out-of-court redress for complaints about an insurance intermediary’s activities and disputes with an insurance intermediary:

If you believe that UADBB “Altas draudimo brokeris” has violated your rights or legitimate interests arising from contracts or related relationships and you intend to apply to the Bank of Lithuania for the resolution of the dispute, you must first apply to UADBB “Altas draudimo brokeris” in writing, stating the circumstances of the dispute and your claim. A complaint to the Company must be made in writing in any of the following ways:

• by delivering it to the Company’s head office at Kalniečių g. 104, LT-50184, Kaunas;
• by post (courier or other) to the Company’s head office at Kalniečių g. 104, LT-50184, Kaunas;
• by submitting it to the Company’s general email address brokeris@altas.lt or by submitting it to the Company’s Director Rimgaudas Grigaičius at rimgaudas@altas.lt;

The complaints procedure of UADBB Altas Insurance Brokeris can be found at:
www.altas.lt/Draudimo-paslaugos/Klientu-Skundu-Nagrinejimo-Tvarka/

If UADBB “Altas draudimo brokeris” does not satisfy your claims or satisfies them partially, you have the right to apply to the Bank of Lithuania (Žirmūnų g. 151, LT – 09128, Vilnius, www.lb.lt). The Rules of the procedure for out-of-court settlement of disputes between consumers and financial market participants at the Bank of Lithuania can be found at https://www.lb.lt/lt/daugiau-apie-gincius-su-finansiniu-paslaugu-teikeju.

Information pursuant to Article 6.993 of the Civil Code of the Republic of Lithuania:

At the time of conclusion of the insurance contract and during its validity, the insurer must provide the policyholder with the following information: the name of the insurer, the type of the insurer’s company, address, address of the electronic delivery box, address of the insurer’s branch office or the insurer’s representative (in case of the insurance contract concluded outside the insurer’s registered office), the procedure for settling disputes arising out of the insurance contract or related to the insurance contract, the insurer’s conduct in the event of the policyholder’s violation of the terms and conditions of the insurance contract, potential cases of increase of the risk of insurance, and any other information provided for by the legislation regulating the insurance business. You can find this information in the rules for the type of insurance and in the insurance contract.

Before concluding an insurance contract, the policyholder must provide the insurer with all the information known to the insurer about the circumstances that may have a material impact on the likelihood of an insured event occurring and the size of the potential loss (the insured risk) from that event. The obligation of the policyholder to disclose all information known to him is also enshrined in the insurance rules of the insurer in question.

Only through close cooperation between all the parties involved in the insurance contract, disclosure of the objectives of the contract and other relevant information, can a contract that does not meet legitimate expectations be avoided. We therefore recommend that you read the terms and conditions of the insurance products offered or ask your insurance broker for more detailed information.

Information on the law applicable to insurance contracts:

Insurance contracts concluded through UADBB “Altas draudimo brokeris” shall be governed by the law of the Republic of Lithuania, unless otherwise provided in the insurance contracts.

Information on making a recommendation:

UADBB Altas Insurance Brokeris does not provide recommendations on insurance products, unless otherwise stated in the insurance offer.

Insurance product information document produced by the insurer

UADBB Altas Insurance Broker will provide you with an insurance product information document prepared by the insurer together with the insurance offer.